Privacy Notice

1. Who is responsible and what we process

The data controller for DeerEars is 北京骑士快货科技有限公司 (Beijing Qishi Kuaihuo Technology Co., Ltd.), registered at 北京市朝阳区东三环中路39号院18号楼7层806, Beijing, China. For privacy questions or requests, contact possible2028@gmail.com.

To provide DeerEars, we may process account and login details (such as email), subscription and transaction status, selected language and voice settings, support messages, and basic device, network, security, and diagnostic information.

When you use the listening feature, the browser extension may process available YouTube captions, playback events, and audio-related data needed to translate and generate speech. This processing is used to provide the feature you requested. We do not sell personal information.

In Optimized voice mode, we send short audio samples from speakers in the selected video to our speech provider to create reusable synthetic voice assets. The processed data includes reference audio, generated voice assets, and related voice identifiers. The resulting audio is synthetic and does not imply the speakers’ participation or endorsement.

2. Payments

Waffo Pancake handles checkout, payment processing, subscription management, and related tax or fraud checks as Merchant of Record where applicable. We receive the account and transaction information needed to provide access, reconcile subscriptions, and handle support. We do not receive or store your full card number.

3. How we use information and legal bases

• Provide and maintain the listening service and account access — to perform our contract with you.
• Process payments, subscriptions, refunds, and customer support — to perform the contract and pursue legitimate interests.
• Prevent fraud, protect security, and troubleshoot reliability — for our legitimate interests and legal obligations.
• Send essential service, billing, security, and policy notices — to perform the contract and pursue legitimate interests.
• Comply with tax, accounting, legal, and regulatory requirements — to comply with legal obligations.
• Improve the service using aggregated or de-identified information — for our legitimate interests, where permitted.

4. Service providers and transfers

We may use hosting, translation, speech-synthesis, AI, security, and customer-support providers to operate the service. Providers receive only the information needed for their contracted function and must handle it under their applicable obligations. Some providers may process data outside your country; where required, we use appropriate contractual or other safeguards, including standard contractual clauses or equivalent measures.

On these public pages we do not use optional marketing pixels or third-party analytics. Necessary session and preference storage may be used to maintain login and service settings. We do not send marketing messages unless you opt in; any marketing message will include an unsubscribe path, and unsubscribing will not disable essential service notices.

5. Data security and retention

We use HTTPS/TLS in transit, password hashing, access controls, least-privilege administration, operational logging, and signed payment-notification verification. If we confirm a security incident that is legally required to be reported, we will notify affected users and relevant authorities within the time required by law and, where a 72-hour window applies, within 72 hours of confirmation.

You can change supported language and voice settings in the product and can cancel your subscription at any time. Caption and audio-related processing is kept only as long as needed to provide the requested listening feature. Account and subscription data is retained while the account is active and for up to 90 days after cancellation for reconciliation and support. Transaction and accounting records may be retained for up to 7 years where required by law; support records for up to 2 years; and security logs for up to 12 months. We delete or de-identify information when it is no longer needed for those purposes, subject to legal requirements.

Reference audio is temporarily relayed by our service, with a default access validity of three minutes. Under the default retention configuration, provider-side voice assets enter the deletion process seven days after creation. Deletion is complete when confirmed by the provider; unsuccessful deletion requests remain pending for retry.

6. Your requests and data rights

Subject to applicable law, you may ask for access to, correction or deletion of, restriction of, or objection to processing of your personal information, and you may ask for a portable copy or withdraw consent where available. Email possible2028@gmail.com; we may need to verify your account before completing a request and will respond within the period required by applicable law, normally within 30 days. You may also complain to your local data-protection authority.

7. Age and policy changes

DeerEars is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 13. We may update this notice when our processing changes; for a material change, we will post notice or email account holders at least 15 days before the change takes effect where required. The last-updated date shown above identifies the current version.

8. Third-party links

This service may link to or integrate with third-party services. This notice applies to information we directly collect; review each third party's privacy notice before using its service.

9. Contact

Privacy and customer-support contact: possible2028@gmail.com. The responsible company is 北京骑士快货科技有限公司, registered at 北京市朝阳区东三环中路39号院18号楼7层806, Beijing, China. We monitor this mailbox for account, privacy, billing, and refund requests.

10. Separate 会小鹿 product

This page is for DeerEars's international browser-extension service only. The existing 会小鹿数据与隐私 page remains available for the separate 会小鹿 meeting-assistant product and its existing users.