Refund and cancellation policy

1. Cancellation

This policy applies only to the separately priced Listen Xiaolu subscription, not to 会小鹿 meeting-assistant plans. You can cancel a Listen Xiaolu subscription at any time through the available Paddle customer portal or checkout account controls. Cancellation stops the next renewal. Your access continues until the end of the current paid billing period.

2. Refunds

Because the subscription continues through the paid period after cancellation, we generally do not provide a prorated refund for unused time. We may provide a refund or other remedy where required by applicable law, for a duplicate or incorrect charge, or where a material service problem prevents reasonable use and we cannot cure it within a reasonable time.

Any refund is subject to Paddle's buyer support process and applicable consumer-protection rules. Paddle may ask for information needed to locate the transaction and prevent abuse.

3. Free experience

The free experience does not create a paid subscription by itself. If you were charged unexpectedly, contact support promptly through the Paddle receipt or customer portal so the transaction can be reviewed.

4. How to ask for help

For billing or refund questions, use the support link in your Paddle receipt or customer portal. Please include the transaction email and order details available to you, but do not send your full card number.

For Paddle's current buyer-facing policy, see Paddle's Refund Policy. If this policy conflicts with mandatory rights in your jurisdiction, those rights prevail.